Order Status
ORDER STATUS EXPLAINED
ORDER STATUS | WHAT DOES IT MEAN? |
---|---|
CANCELLED | You cancelled the order OR Asked us to cancel the order on your behalf. |
ON HOLD | Your order was placed on hold. Please contact Support. |
FAILED | Your payment unfortunately failed. Please retry. Go to My Account here » Login » Locate your pending payment order » Click PAY |
PENDING PAYMENT | We received your order yet payment is outstanding. Please make payment. Go to My Account here » Login » Locate your pending payment order » Click PAY |
PAID | We received your order and payment. Thank you. |
PROCESSING | We received your order and payment. It will be placed in the process queue. |
IN PRODUCTION | Your order was processed successfully and has been placed in the production queue. |
COMPLETED | The production of your order is complete. Quality Control in progress. |
SHIPPED TO STORE | Your order has been shipped to your chosen store for collection. |
COURIER | DELIVERY | Your order has been handed over to our courier partner for delivery. |
REFUNDED | Your order has been refunded. |