HELP & ADVISE CENTRE FAQ
8. I created a project and now it has gone missing | giving me an error | I can’t open it | I can’t find it?
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Please don’t panic. We can help you find | open | restore your project.
Please email us the following details and we will locate and restore your project.
• Name & Surname: the name you used when registering your account;
• Email: the e-mail address you entered when you registered your account;
• Product: What product did you create? Example: A4 Landscape Personalised Hardcover Photobook
• Project Name: Example: Mauritius 2019
• Project Start Date: The exact date you started with your project
IMPORTANT: If you did not give your project a name, do you know the name of the theme you chose? Example: Animal World/Arabesque/Baby Girl