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HELP & ADVISE CENTRE FAQ

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18. Why do my photos look blurry/soft when I use them in the Online Editor?

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The online editor creates a thumbnail (a smaller version of your photo) for each photo that is uploaded to your project. This reduces the amount of data required for your web browser to process during the editing or preview mode.

The online editor will use the full resolution version of your uploaded photos in the final product. If the original photo uploaded is of low quality, the editor will display a warning message on poor photo quality.

We recommend reviewing your project using the preview function located at the top right side of your project (when available) to get an idea on the layout of your final product. Please note that smaller thumbnails will still be used in preview mode and that print quality cannot be judged on a screen.