HELP & ADVISE CENTRE FAQ
3. I found wood borer beetles in my frame, what should I do?
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Place your frame in a sealed plastic bag (it is advised to tape the edges) and send it to us for reassessment and a quote on replacement of the frame moulding. Keep in mind that all other elements can safely be upcycled into your new frame.
Wood borer occupy most back yards or wooded areas around South Africa. Wood borer only feast on “dead”, dry wood so furniture, sculptures, wood flooring and frames are all targeted.
Our local suppliers fumigate all wood product before it reaches their warehouses and eventually our factory floor. Fumigation at the supplier premises as well as our factory is done with gas in sealed containment areas. The gas dissipates within 24 hours leaving a non-toxic, chemical free product. Lengths of wood are individually quality checked before we process them to ensure that there is no trace of any defects or wood borer beetle.
Unfortunately, wood borer is airborne and it is easy for them to infiltrate any area. They tend to leave most chemically treated items alone but the downside of this is that they will target untreated or less toxic items.
Orms does not carry the responsibility of replacement (after 3 months from date of purchase) once wood borer beetle is found within your frame but we will do our best to assist you with the refitting of your artwork into its new frame.