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HELP & ADVISE CENTRE FAQ

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5. I can’t install the software on my Mac!

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I keep getting the message that it is from an ‘unidentified developer’

The error is due to your current security settings. You will need to disarm ‘Gatekeeper’ on your Mac temporarily in order to install the software.

Please follow these instructions to allow the installation:

• Click on the Apple icon on the top left of your screen;
• Open System Preferences in the drop-down;
• Click on the ‘Security & Privacy’ icon;
• This will open a new window – Under the ‘General’ tab click on ‘Anywhere’ under the section that says ‘Allow applications downloaded from: ’
A pop-up will ask you to confirm your choice ‘ Allow from anywhere’;
• Confirm the above choice.

Go ahead and install the software.